Help & Support

A digital planner is an electronic tool used for organizing tasks, setting goals, and managing schedules. It works similarly to a paper planner but offers more flexibility and convenience through features like syncing with other digital calendars, reminders, and easy customization.

In addition to your iPad or tablet, having an Apple Pencil or stylus can be very beneficial. If you prefer typing, a keyboard can also be useful. Basic knowledge of your preferred note-taking app (such as GoodNotes or Notability) will help you get started smoothly.

Most apps have a reading mode that you must enter to click the links. Alternatively, you can long-press and click “Open Link” in GoodNotes. Here’s how to use reading mode in an app like GoodNotes.

Go to the claim page and provide your email address to receive the free version (the free version has limited features, including only basic content).

First, make sure you are in reading mode. Alternatively, if using GoodNotes, you can long-press and click “Open Link” to navigate your digital planner. Here are step-by-step instructions from GoodNotes on switching to reading mode. If you are already in reading mode, note that digital planner hyperlinks may break if pages are deleted. Therefore, it is recommended to never delete pages. If pages have been deleted, you will need to recover them from the trash bin or redownload and import a fresh copy of the planner.Additionally, make sure that your app is up to date.

This error usually means that the file format you are trying to import is not supported by the app. Make sure to use compatible file formats, such as PDF or PNG for note-taking apps. If you are trying to import a .zip file, remember to unzip it first before attempting to import.

Please be sure that you are only importing compatible file types for the app you are using. In general, .zip files are incompatible with note-taking apps and will need to be unzipped prior to importing your files.

Unfortunately, this is due to bugs or glitches related to the app you are using. Digital planners are simply documents, so they won’t experience glitches, non-loading pages, etc. You can view a full list of confirmed issues with GoodNotes here.It is recommended to reach out to the app developers directly with these issues, as unfortunately, KDigitalStudio is not affiliated with these companies and cannot provide app support.

Unfortunately, this is due to the GoodNotes 6 update. We are working tirelessly to update any stickers affected by the GoodNotes 6, since unfortunately, we are still waiting for an update on this fix from the GoodNotes team themselves. Once an update is available that fixes the glitching stickers due to the GoodNotes 6 update, you’ll receive an email with the updated files.

Due to the digital nature of all products, we cannot offer refunds, returns, or exchanges for any reason. Please double-check your cart before placing an order, and respect our policies. We’re a small business. This policy is posted under every product in our shop, as well as in the footer of our website prior to any purchase being made. If you encounter issues with downloading and cannot find answers here, please email us or submit a support ticket.

You will be able to download your files immediately after purchase at the payment confirmation page.Additionally, you will receive an email containing links to download your purchase. Please check your spam folder if you have not received an email from us.Creating an account on digiplanpro is recommended, so you can login and re-download any past purchases.Please use Safari to download your orders. Not Google Chrome.

Please email us with your order number or submit a support ticket.

No problem! Click “Forgot Password” to receive an email on how to reset your password.Important: Simply placing an order does not create an account. First, check to see if you even have an account with us.

Please submit a support ticket. We can update your email address.